On average we get 5,000 calls a year. That all comes in different ways: email, website, electronic form. What's been increasing in our contacts is that we do more intervention than we did before. A lot of our calls are informing or guiding people through the process, helping them to navigate the complexities. Then the other one is resolving cases.
In the last few years the number of interventions has been increasing. We have to engage Veterans Affairs Canada to resolve a problem. The majority of those issues have to do with health care regulation. We spoke earlier about reimbursement for travel to attend health care treatment. It's these kinds of problems, people not being reimbursed fast enough or not to the level they expected.