Thank you, Mr. Parent.
As well as thanking you for being here, I would like to thank you for your service to our country. As the mother of two serving members, I am pleased to be here today.
I want to talk a little bit about your report. We talk a lot about outcomes, and I'm delighted that we are going to be addressing financial security, health care, and so on.
I just want to premise my question. You touched on it. When someone decides to serve their country it is with incredible pride that they wear the uniform. The decision to leave active service, whether voluntarily or involuntarily, is a life-changing experience, as it would be with anyone who loses a job. I love the idea of a guichet unique for our Canadian Forces members and veterans.
We talked a little bit about documentation that's not getting shared between services, and so on. We all know that in the military you have to write a briefing memo for every briefing memo, so the idea of this information not being shared is a little disturbing.
One thing that's not apparent in your presentation and your speech today is the how.
I'll elaborate. Maya Angelou's famous quote is that people will forget what you said, they'll forget what you do, but they'll never forget how you made them feel. We've heard the horror stories through social media and by talking to vets of how they were made to feel, jumping through hoops to prove disability. When someone has lost their legs, they are not growing back.
I have not seen any recommendations in terms of training for those who are front-line workers, or folks who are working, in terms of service delivery. I'd like to know if you could elaborate a little bit on that.