This past month we released CAFconnection.ca to be able to do exactly what you've just mentioned, namely, to simplify and streamline member veteran and family access to online services and information.
Before last month, it was Familyforce.ca, and yes, it was convoluted, and yes, it was difficult to be able to access and understand. As I mentioned, we're just in the very beginning phases of the new website and the new online experience and are evaluating it on a daily basis to see what what can be tweaked and how we can better serve both member veterans and their families in their gathering of information.