I think closing the seam when somebody transitions from CAF to civilian life is very important. We're working very hard with Veterans Affairs to enhance the different programs we have.
Veterans Affairs will be involved earlier in the process, probably when there's a notification of decision of release. We're working at simplifying and reducing the complexity of the paperwork. A pilot is being worked on as well as guided support. It links to the ombudsman's recommendation, where he talked about concierge services. This guided support is interesting.
For example, the JPSU is tailoring the services to the needs of the individual. With this guided support, which will be VAC's responsibility, working jointly with CAF, depending on the need of the individual. If somebody has less complex needs, for example, they'll be able to access the portal. If they need support to complete forms and know what resources are available, then a veteran's service agent would be appropriate. A case manager could be more appropriate for some people with complex transitional needs.
Right now there's a lot of.... We're working in different groups to look at the new transition model. This involves transition early in a career. When we talk about a seminar or network, we're looking at the beginning, the first posting for an individual. He will have training concerning the long-term financial responsibilities, looking at what to look for in personal development training when they eventually transition.
The My VAC Account will be available sooner. A lot of work is being done to enhance that portal.
For sure, there's always space for improvement. We take the comments of the veterans and CAF members very.... It's very important for us to apply them to policy change, programs, and services.