I'd like to know exactly what is going on when you determine that, because it seems to me that a veteran knows if he or she has been sexually assaulted and understands that yes, this is an injury, but that veteran needs to find out where to get help. If that website is the conduit, then he or she needs to be able to use it in an effective way.
I'll go to my next question. I was talking to veterans over the weekend, and they talked about still feeling very vulnerable in regard to their financial needs and this whole issue of denial. Just receiving a letter from Veterans Affairs can trigger post-traumatic stress.
In terms of repairing that broken relationship, how are you improving communications in terms of those managers? We have to do better in terms of how we deal with these individuals. Is that getting down to the rank and file and those people who are directly involved with veterans?