Yes, sir.
It would all depend on which services we're talking about. If you're talking about our adjudicative services, the comments we get back are that they're too long and we need too much information. As part of the service delivery review and some other things we're doing, we're trying to facilitate that, to de-medicalize the process and make it a bit easier. Notwithstanding the fact that we're doing it with an approval rate in the mid-80s, the forms are too complicated and the process is too complicated.
If you're talking about case management, we get very positive comments back, but those are mostly in terms of the ill and injured. That's more of a hand-holding, more of a partnership, with the veteran. It would depend on what services we're talking about.
That said, though, we don't hear a lot from the silent majority, so we are in the process of doing a survey with veterans to actually go out and solicit their views on Veterans Affairs. We're hoping to have the results of that at some point in April.