I'm sure you need these very qualified people, who typically would be younger people coming out of the university setting. It would be more difficult for, say, veterans with some years of service to become qualified. They would have the natural ability to relate to a veteran, but there are specific issues that these people are trained for, which is beyond the scope of just an interested former service person.
On the question of the satisfaction survey, can you give me an indication of how that takes place?