That has come up often. It's been 10 years since I got wounded, and that same sentence has been used at least half a dozen times that I can remember. Yes is the short answer, but at the same time I think the people who are on the front line of service need the latitude to make certain decisions that would make it a lot more timely. Sometimes it's less the language, it's more the time it can take. Two weeks to us if you're living your life and doing things don't seem like a lot, but if you're homebound and let's say you've hurt your back and you can't do any household chores, a two- or three- or six-week delay as it goes through the system and gets talked about.... Your house is a pigsty, and now you're self-conscious to invite anyone over. You feel you're disappointing yourself because you can't do the dishes. It just builds and builds. Streamlining some services would be great because—I forget who said it and I steal it all the time—when you look at the level of oversight and red tape it's almost as if for every dollar that goes out the door, you spend a buck fifty examining it and making sure it's okay.
A lot of the time, it's the time involved in getting the benefit and less about the language.