When a vet is in crisis, the 911 system that works for civilians doesn't work for the military. I'll give a clear example.
I walked into the base Borden VAC office to get the disability claim I submitted in September 2015, and in fact I had a meltdown. I was angry and the woman felt threatened. I said, “Oh, typical VAC—delay, deny, wait till we die.” Two hours later, I had three OPP officers and a paramedic sitting in my driveway. That's where the 911 call should go. That person who felt threatened in the VAC office should have called the veterans 911.
Your case manager should be involved if a case manager would be of assistance, or there should be a group within the system to contact the veteran, because sometimes they just want to talk. They are just so frustrated with the system that sometimes they have a blow-up. Then they over-respond. They think you're suicidal and they send out the cavalry. Two days later, I got a registered letter banning me from that office. That's the way I was treated over a statement.