Your point, sir, is well taken. There are a lot of ways to access us. We have call centres. We have offices. We have agreements with Service Canada where we have services available at Service Canada also. We have the My VAC Account with over 25,000 users. So a lot of information is there, and you can do your applications.
I think one aspect of your question was around whether or they know which services to access. That's where we have to do more work to make the services simpler, easier to apply, easier to understand, and to know they are out there. That is part of the culture shift that the deputy talks about, making that information more available and more understandable. We keep trying to improve our website—there's a lot of information on the website—so that it's understandable and navigable.
It comes back to the veterans' centricity, looking at the services, looking at what we do from the veterans' perspective, not from the bureaucrats' perspective. We still have some work to do on that side.