We do use a bit more technology in certain realms. If I think about OSIs
In some provinces, our mental health clinics are using technology. In this way, veterans do not have to go to a clinic to receive their psychological treatment. Of course, they must go on site from time to time.
We use Telehealth to accelerate services. We are currently testing the use of similar technology with our case managers so that we may offer certain services to our people in remote areas, since we do not have offices in some regions. Sometimes there are no Service Canada offices either. Speaking to these people by telephone or through a Veterans Affairs Canada account is relevant in terms of safety; we have to make sure these people are monitored.
I don't know how far we will go, but we are testing that possibility now. We are exploring all aspects. These people are there 24 hours a day, 7 days a week, but we are not, except for calls having to do with mental health.
We are attempting to improve the situation so that services are available when clients need them.