I would start by complimenting the ombudsman's office on the excellent report they did on fair compensation. When you go through the annexes of that report particularly, there are some very helpful comparatives in terms of what different nations are doing.
However, I think the important point, the difficulty, is that you always have to look at the benefit suite that any given country is offering and the context in which it's offered. They all differ. They have agencies administering their benefit suites for them. They may have departments of veterans affairs. They may have their military, their department of national defence, delivering some of their programs.
From our perspective, we try to look at our own context. We try to understand what some of these other countries are doing, particularly the ones that have programming most similar to our own, which would be countries like Australia, New Zealand, and the U.K. We then look at our own individual context and try to figure out—hearing what veterans and stakeholders are telling us—the most efficient and effective way to deliver the business.
The challenge from our point of view is that, again, simple comparisons are not easy to make. With our service delivery review as an example, we've taken particular time to try to understand from the veteran's perspective and the family's perspective what challenges they have when they come to Veterans Affairs. If they had their druthers, what would provide better service to them? Some of the modelling, which I've just talked about in terms of guidance, support, and so on, is effectively coming out of those types of consultations.