If it's a complaint that comes to our front-line office, it's fairly quick. It could happen within weeks. If there are compelling circumstances, if there is a dire need, whether it's related to health or finances, we can move much faster in our office to get something done. I would say that 90% of the time we are able to rectify the case and bring a solution to the problem.
On May 1st, 2017. See this statement in context.