That's a good question. I already mentioned one, the vocational rehabilitation program. It's very confusing. You talk about the monetary cost, but what about the frustration cost? People get process fatigue and then just say, “That's it. I'm not going to bother. It's not worth it.”
The biggest one right now is vocational rehabilitation because there are two programs. One is under the insurance company, SISIP. Unfortunately they are the first payers so people have to go there first. Their program is limited to two years and it's limited in scope as well. It is much less generous than the Veterans Affairs Canada vocational program. We have people now who want to take a university course—education, for instance, of four years—but cannot take it through the first stage of SISIP because it's only two years, so they sit there for two years taking courses in tattooing or whatever it is until they are ready to go to the next program at VAC, which allows for four or five years and $80,000.
These are simple things that would remove right now a full stream from the complexity of this diagram. That's a good example of what can be done.