Also, I would add that maybe another piece is that when a veteran does need benefits, that they are able to sit down with a Veterans Affairs agent and go through their holistic needs, not just the one need they are coming towards. That way they could look at their whole picture and what they might need. As an example, if they have a disability award, they don't know that as an amputee they can get a clothing allowance unless someone tells them that, so they would look at them holistically and help them with that.
The other thing I think they could do is to make the letters they send to the veterans understandable. They're really, really hard to understand right now.