There are several things. First, we need to put out our reports in a more timely way. If a report is not timely, it's just not going to have the impact. Second, we want to make sure we get down to the root cause of what really happened. It's very easy to say that this particular issue is a problem, but if we don't go into why it's a problem and how it can be fixed, then I don't believe we're providing the kind of service we should be providing. We're spending a lot of time telling the story of not only what happened, but also why it happened and what can be done to try to ensure it doesn't happen again.
On June 5th, 2017. See this statement in context.