Sure.
VA, as I said, has 56 regional offices that are responsible for administering the benefits that veterans have earned. There were complaints that some of the offices weren't moving as quickly...some were busier than others. What VA has done is to move to a national workload queue, meaning that they're not relying just on the geography of where the veteran is, but rather considering the type of claim it is and which of the veterans regional offices has the capacity to take on that work. The hope there is to streamline that.
In addition, in terms of the complexity, I believe VA is going to try to simplify some of the rules. One of the issues we have found is that the people who work at VBA, the veterans benefits administration, don't fully understand some of the complex rules. I know the secretary has spoken about that, and it certainly comes up as it relates to the wait times to get into a medical centre. There are all these different rules. The secretary has said he'd like to try to simplify the rules, both for access and benefits, so that it's easier to work through the administrative function there.