In a lot of cases, they haven't felt the need to connect with the Department of Veterans' Affairs. We learn of the veteran, as Lisa Foreman was mentioning, when we issue them with a gold card because of their operational service, or because they've turned 70 and are eligible then for the gold card. Sometimes their mate has said to them “Have you been to the Department of Veterans' Affairs? You'll get this gold card.” Then they will connect with us.
On June 7th, 2017. See this statement in context.