While their ages range from 19 to 105, by far the majority of our veterans are over 70. Their preferred lines of communication are through email and phone, and also through postal letters. Those are the mediums we use because that is what they've told us they need. When I talk about social media, that's a move to be able to meet the needs of what we consider our future client, the contemporary veteran.
On June 14th, 2017. See this statement in context.