Our case managers have a wide range of backgrounds. When we are looking for recruits, we always look for someone who has had experience in a case management role in a previous life, because we understand that they need to be able to manage a number of things quite intensely for our veterans.
We've had some ex-service personnel, an ex-mental health nurse, and occupational therapists. Yes, we have quite a wide variety. We have some who have worked with the ACC in the past, so they are aware of dealing with those sorts of injuries and managing them.
We have a very good retention rate with a lot of our case managers. Some have been there for 10 years and so they really enjoy their jobs. We've had some quite significant changes within the department over the last couple of years and over half of the case management team are new recruits, just because of the change of where we were sitting. This means that we now have a lot of younger case managers, who have interacted and fitted in very well with what we call our “classic” case managers, the ones who have been here for a while.