We have a team of decision officers who make decisions on entitlements for our veterans. If a veteran comes to us and says they have a medical condition linked to their service, then the decision officers who are part of Veterans' Affairs make those decisions using the statements of principles and balance of probability and so forth in looking at their service.
We're very clear that if a veteran requires some sort of support, they will have a case manager. That case manager doesn't discuss their claim at all with them, apart from perhaps some administrative sort of things. It's kept very separate, and it hasn't been an issue that we've come across that I'm aware of.