You're right. The complex array of services Veterans Affairs provides, as well as trying to have them tailored for each and every veteran, does sometimes entail a large amount of paperwork. We have reduced some of that. We're going to continue going on that path. I know a bit about having to fill out forms. For the provincial government I have to fill out every year that I'm still a C-5 quadriplegic. There's a bit of that in the nature of government, in the way we go about providing services.
That said, I believe General Natynczyk can advise us on a little of the work we've done in this regard, and where we hope to go in the future.