I can provide a lot of insight on that. In respect of the case managers, it doesn't matter if you're in a rural or an urban area. The case managers will travel to serve you in your location. In the north, it may be a bit more problematic, but we're taking steps to fix that. They will go to your residence. They will talk with you on the phone. It's the same thing for our nurses.
We have over 4,000 people working to provide specialized services in locations across the country. We've taken a lot of steps to ensure that the services, whether they're psychosocial, medical, or vocational, are available where the veteran lives. Some rural areas are more difficult to get to than others, but the case managers do go and serve.
When we were running 40:1, the time the case manager had to dedicate to the veteran was problematic. Now that we're going to no more than 25:1, the case managers have more time to dedicate to individual cases. This will greatly improve the service. In any event, I want to be clear that our case managers do travel to the location if that's what the veteran wants.
Depending on where they live, some veterans are happy to come into an office because they go downtown that week or something. If not, we send occupational therapists to the home to evaluate the home. Is it safe for the veteran? What do you need? Do you need a ramp? We do go out to visit.