Absolutely. We do the 20-60-20 rule: 20% complex, 60% more in the middle of the road, and 20% easy. I say we try because it's not always 20-60-20, but we try to manage that so they have a mental break. If you deal with a homeless veteran, you may be spending three days on that, and it's very difficult.
On April 12th, 2016. See this statement in context.