That is the aim of what we're trying to do in eliminating the seam in the transition process. Since September 2015 we have something called the enhanced transition process, which is where Veterans Affairs case managers or staff, depending on the complexity of the case, start working with the veteran immediately to remove as many impediments as possible.
I agree with you, for some people it will never be a soft landing. We can only do what we can do to help them land, and at the end of the day work with them. That's why we've started the enhanced transition services, to start working upstream. This is from a recommendation that came from this committee, I believe in late 2014, and we've implemented that. We may have to tweak that process. It's new, and as you know with any new process, as you go down you find what works and what doesn't work.
We still need diagnostics. Let's be honest. The person is retiring or being forced out or whatever the right term is for a reason. We do need a medical diagnostic to work with and to work with the client. What we're trying to do is simplify the forms and facilitate the process, understanding that a lot people are involved in that process.
For example, were you injured for service, or is your injury not service related—diabetes or something like that? There are all kinds of reasons why you would breach the universality of service. The deputy and I often use the term “navigator”. How can the person navigate this complex set of rules and processes? That is part of what's in the mandate letter, to look at the financial benefits and the process, and to simplify as much as possible. We're really pushing that process forward.