The veterans who receive services—and we have now 1,200 clients year to date, and we're probably going to hit closer to 2,500 before year end, because this is a busy time of year—are able to go in and rate their experience. This is something I didn't mention before, so thank you for asking, ma'am. They're able to go in and rate their experience positively or negatively once that case is closed. They're able to rate them on a 1-to-5 scale like the ones on Yelp or Google or Facebook. They all have the same star scale. That shows our qualitative feedback on the 1-to-5 star scale, and then they're able to leave qualitative information in terms of “I didn't get what I wanted” or “these people were amazing”. The agencies are able to improve their services, and the delivery of the services, in real time based on that feedback. That rating system will bring the organization either up or down, and then make sure it turns on or off the number of clients who flow to them. It's fairly intuitive.
On October 3rd, 2017. See this statement in context.