That's a great question.
The preponderance of the people we serve in our employment services are army and marine corps, many of whom are combat arms and don't have skills and experience transferable into most civilian industries. I think it's an awareness and education gap. We educate them about the opportunities that are available to them in the region they return to. For example, Houston is the energy capital of the world. We also have the largest medical centre in the world.
They don't know what it is to be a field service technician for Chevron or Exxon and the great economic and training opportunities. They can use the “soft skills” they have as infantrymen and combat-arms types to be better team players. They can make their companies more productive, more safe, more respectful. They'll show up early. They'll stay late. They'll learn things faster. Typical companies aren't finding those qualities in the millennial generation these days, and we talk about that a lot. I'm sure that's discussed at the government levels.
Military millennials very much have those soft skills that are missing in a lot of the younger generations. They're the same age. They're tech savvy, so they use Instagram and Snapchat, while I have no idea how those work. They can also show up and not be on the phone all day, and actually be more safe. That impacts the bottom line. The retention impacts the bottom line, and the productivity impacts the bottom line.
If you educate them on the opportunities they can pursue via a technical college or by going straight into an industry and doing on-the-job training, that's where we have found the secret sauce, so to speak.