We're capturing what category of service they're requesting. Typically, one in three veterans comes through the system looking for career transition, which I think is obviously the most important part. If we can prevent unemployment, we can prevent substance abuse, family challenges, homelessness, criminal behaviour, and suicide, most importantly. It really all starts with career transition.
When they come in for career transition, they take the assessment, and once they do that they find out, “Oh, I need to apply for my VA benefits” or “I might need some help finding housing” or “I want to get connected to social events and volunteerism.” That's what we track, how many veterans are actually connected to those categories of service, and then what the response time is by the organizations they're referred to, and the number of hours.
Our average return time is 39 hours, and those organizations that fall into the 96-hour category are the organizations that are then coached.
We do the number of connections made, the number of referrals made, and then also the demographic information, so area of service, gender, rank, skills and experience, and those kinds of things.