The two of them are distinct and separate, yet they work together in harmony at the end of the day.
I think raising the level of awareness of what's potentially available is a part for entities like myself. We have put a major emphasis on education and pushing forward over the last two years of my mandate. We're also building things like the benefits browser inside the Canadian Armed Forces, which will be a one-stop shop for folks to determine what's available for them.
I think that's an ongoing responsibility for everybody in the environment, not only the ombudsman's office. I know the chief of defence staff and CMP are doing a lot of work along these lines. That's the educational portion, and I think that's an evergreen piece that will have to continue to grow and change as the rules and regs around us do also.
As for accessibility, here we go. We're going to the core of the issue. Why is it so difficult to get into these programs? What is the reason for all the delay in the adjudication review processes? Why are we doing this twice? If we start to look at what we do and list out the steps and all the processes we've developed, I think we'll quickly find where the redundancies are.
We have to understand what we have done to accessibility. I'm not sure if I could answer the question if you asked me. What's the one problem with accessibility? We have to go back and look at all the pieces that have come to bear on that. They've all had an impact either positively or negatively, but we need to determine what that was.