Thank you. That's a very good comment.
I would say that culture is certainly where to start. On the National Defence side, obviously, if there is a resistance to sharing information, because some secret information may be contained within personal files and that sort of thing.... On the other hand, Veterans Affairs Canada, as we know, have had their fingers burned in the past with having privacy of members accessed.
In the end, if a client of Veterans Affairs or a serviceperson signs confidentiality waivers, information should be flowing back and forth. It's the individual's wish. The problem right now, as we know, in the transition process is that there are about six different confidentiality waivers that have to be signed for the transfer of documents to take place. Again, it's very complex. There is a bit of a culture of protectionism. It's a bit of everything.
Another thing is the fact that on the National Defence side, for instance, right now your service records are held by National Defence, but your medical records are held by Archives Canada, which is in Winnipeg but the access office is here in Ottawa. You can't make it any more complicated than that.
All of that goes into that particular issue.