It's very illustrative of how complex the system is for the veteran to navigate. I appreciate everything you've said here today in terms of your thoughts going forward. I think in both cases of meeting with the veterans ombudsman and listening to you here today, there's a line you said. I underlined it here, and I'm not going to go back and try to figure out where it is. It says that the veteran bumps up against the bureaucracy, and the bureaucracy is the issue. Would you agree with that?
On November 2nd, 2017. See this statement in context.