One other way to reduce the complexity is to have the onus on the department versus the veteran. For example, if the department met with the veteran and looked at the file, looked at everything, and then they were responsible for determining every benefit the veteran was eligible for, instead of the veteran having to understand the system and apply for every benefit, that would help a lot as a first step, in addition to what Guy said.
On November 2nd, 2017. See this statement in context.