I can.
How often is regularly? I will have been there for four years in December, and we've been working on continuous process improvement since then. We have actually implemented new processes and eliminated steps in the processes as we've gone along. We still have a long way to go. It is a very old system. It's an old law. We have to comply with it, but we're trying to make those changes.
Is it in writing? Yes, we have reports in writing. We are looking at all the ways to improve this.
I forget what the third question was.