I'm going to have you speak to the specifics of that, but before I do, I want to get back to Phil, to your point about the “spaghetti page”, because I think it's really important.
I'll be honest. I'm not sure if that's an entirely fair depiction of what every single veteran has to go through, because there are a number of options that are portrayed there. I will tell you I believe impatience is a virtue. I am impatient about streamlining as much of this as we possibly can.
I know, frankly, from the deputy's commitment, which he has reiterated to me again, that it is vitally important that we maintain a veterans' point of view on how we deliver services. It is vitally important that everything new that we roll out.... I call them “sherpas”. There are a number of different words that we can use for them, but the onus is on us to navigate those waters. The onus is not on the veteran to navigate them; the onus is on us to achieve results in as short an order and amount of time as we possibly can so that they never have to see that page or feel it, more importantly.
That's my commitment to this committee and that's my commitment to veterans.
I'll let you speak to Doug's—