Trust is nothing to be trifled with for the military person. They trust somebody that they don't even know, a private, with their lives. With people I've never met before, when I'm in Cambodia, if they're Canadian soldiers, I know I'm in good hands. That's trust. They also trust the government the same way.
We do everything for you. We go to war for you. We do everything, so when the government says something, it's natural when a soldier hears it that there's not going to be a second doubt.
The same thing goes with VAC. The same thing goes with the promises made by the military, including transition. When those promises are broken and the trust issue goes, it has a huge psychological impact. It has on me, where it just pounds a person into the pavement.