Thank you for your question, but our guiding principles at VAC are care, compassion, and respect for all veterans and their family members, so as a result, it can't be frustrating.
What we have to then do is find ways to better engage with those veterans who feel that our services or benefits are not yet complete for them, or perhaps we've not yet met our service standards. What we do then is circle back: how do we do this better? How do we get our programs to better serve and assist with the restoration of functioning for our veterans, and how do we ensure the best well-being for our veterans?