Yes, certainly. It's one of the areas that we really spend a lot of time on, because how do we make members more aware as to what services are available to them with VAC? As you may be aware, over the past couple of years there have been so many more new programs. Indeed, over $10 billion of new services and benefits have been announced.
To that end, we are looking on several fronts, one of which is working with my colleagues on improving the transition process. We are also exploring numerous other means, including using My VAC Account, which is an online portal service. We too, through our communications division, monitor what is on Facebook, what veterans are saying, and what their needs are. Through My VAC Account we have all of our information about our programs there. We are working towards an online service portal. We want to know how that we can get it to members when they first register and then how we can make it broader and more inclusive.
One of the pieces we're looking at right now is how we can have just one application form. We're not there yet. There is no other government department that has the number of services and benefits we have that has one application form.
The other piece we're looking at is making My VAC Account very intuitive. If the member or veteran goes in and fills in their circumstances, instead of making them reapply over and over again, the system would tell them what they may be eligible for. It is something we're exploring; it's something we're working on right now.