The biggest barrier to outreach...we find it at different stages in a veteran's career. For example, when a member releases, we often do not see that member at VAC because they may not be ill at that time. The injury—perhaps it's something that is psychological—may not happen until a later date. What we also have to do is ensure that veterans are aware of our programs and services at any point in their life. That's something that we are aware of, and we look at that outreach as well.
On February 6th, 2018. See this statement in context.