First, thank you for your question. I believe that you may be speaking about the disability award, the pension award. If that is the case, we do recognize there is a delay to the service standards. We are working on those, but we also recognize it is frustrating. That area, as Commodore Cantelon stated, is his area of responsibility. It's outside mine. However, I can certainly take any questions back, or you can leave any questions with us, and the director general of our centralized operations division would be pleased to answer them.
What I can answer for you today, and what falls under my jurisdiction, is the rehabilitation program. In terms of stats around the rehab program, all our service standards for the rehab program have an 80% service standard. In terms of the eligibility to get into the rehab program, we are at 75%, and the service standard, of course, is 80%. The earnings loss benefit is at 89% right now. Again, the service standard was 80%.
I will also state that once earning loss benefits came into place on October 1, 2016, there was a huge increase, a huge surge in those applications, so for a period of time our turnaround was a little bit longer. We were slower. We had a 36% surge increase, but we're now pleased to announce that we're back up, and we're at 89%.