First, when you call our NCCN number, you can get assistance in completing forms. What we're trying to do is move people towards online services and a My VAC Account. To that end, we have offered training to our case managers so they can assist the veterans in using their My VAC Account to do their forms. We're doing the same with Service Canada and we have services offered through them.
On the My VAC Account, we have tutorials on how to complete forms. We can go back and look into doing even more of that, but we do recognize that streamlining our application forms is part of our service delivery and we're in the process of doing that right now. We're looking at how we can eliminate some of these forms. Ultimately, we would like to get to one application.