In 2015, in response to some earlier outcomes having to do with the rehabilitation program, we put in place an extensive national training program for new case managers. We've now widened the program to include case managers who have been working for some time, as well as others who work in the area offices.
That program lasts 10 months. You're not in training all of the time. First you get basic knowledge about the department, the acts, the delegation of authority, and what you can do. Then we break it down into personalized training and professional training. You go back to the workplace and find out what your challenges are, and then you come back into the training.
There may not be such an extensive case manager program anywhere else. It's really quite complete, quite rich, and quite an investment. We have made huge strides in going forward with our training. We've also created a national training unit that looks strictly at case management and how we can improve it.