Let me bring it right down to ground level. I have a very recent issue in my own office with a veteran. He is perhaps in his fifties and served in his twenties. He is now seeking a disability award. He has been turned down.
In my interview with him, I found out that he wasn't aware of a My VAC Account, so we got that straightened out. He wasn't aware that there was an ombudsman, or that if you have a complaint that you haven't been treated fairly, you can go to the ombudsman. Because we're getting the message out, this awareness process seems to be creating this backlog that we're hearing about of thousands more. Would you agree that there is greater awareness being created, and that this is bringing its own kinds of problems?