I think we're collecting data from multiple sources, maybe too much of it. It's how we present that data, and how we hold it up against what our end goal was. If my end goal is to make sure everyone receives a paycheque, but I'm measuring the number of windows I have in the building, they don't align. This is what I'm finding. We talk at a very high level about measurement. I'm turning over this many applications in this length of time. What's the outcome of that? What is the impact of that? These are the things that we don't have visibility on. I believe if we're going to really change things, we have to get down to that level of detail.
On February 13th, 2018. See this statement in context.