We submitted a report to the department on a new service delivery model. Inside were three recommendations, one of which was a concierge service. Though I never got an official response back saying they accepted the recommendation, I have seen it in “Strong, Secure, Engaged”, the defence policy. It's been written in there. From what I understand from General Jon Vance, they have now mapped out “the journey” and what it will look like. I believe he is picking up on the concierge service inside of that. There will be transition services provided to every transitioning member, not just the ill or injured. All members will receive personal service as they leave the military. I think that's exactly where we want to be.
My concern, which I'll go back to, is with some of the timelines. We're looking at 2020, 2022, 2025. This is why I say we need to hold people accountable to what they have committed they would do, have measurable goals that we can review on a regular basis, and question why we're either meeting or not meeting that target.
I think that's where we need to go. I do believe the concierge service will be a big part of “the journey” going forward.