I became deputy ombudsman at Veterans Affairs Canada about eight years ago. I remember the first day I walked in on a conversation. We were talking about a couple of things. We were talking about the Pension Act. One of the words that came up in that conversation was “transition”.
I've been at it for about eight years. I know that others have been at it for far, far longer than I. Transition has been within the top five issues I've been dealing with for the last eight years, consistently.