Yes, sir. That speaks to the resources I control. Again, the importance of the integrated personnel support centres is that they are integrated. There are many other stakeholders and partners there that offer services that I don't fund or directly control. It's through that team effort that the positive experience comes out.
I talk about positive experience. We do annual surveys of the members who participate, who go through the JPSU or the IPSCs, and the same thing with the commanding officers. When I look down at the item “I feel that my file and personal situation were treated respectfully”, I see that in 2015, the results were 91.2%. In 2017, they were 92.9%, so there was as increase in satisfaction. There are still some people, though, 6.1%, who feel they did not get the services they needed.
As I said, we have work to do to improve the service, but I think we've come a long way, and we continue to make improvements.