Let me reassure you: when veterans come to our operations office, they get the service and support they need.
In terms of homelessness, we have a lot of partnerships with the agencies on the ground, and we use resources in the community to make sure homeless people who are veterans are directed to our offices quickly. These agencies are our eyes in the community.
Our employees on the ground, our veterans service agents and our case managers provide immediate service; they go to the location and meet our homeless veterans. Similarly, veterans who come to our offices for direct service delivery receive the services they need. There is no waiting to meet with a Veterans Affairs Canada employee and start taking steps to be supported in their requests and needs.