As you can see, it depends on the complexity and the needs of the veteran. The needs of some of our veterans who come in might be very targeted and straightforward, so we can address them immediately. We try to find VAC resources. In some circumstances there may be something not related to VAC, and we also help that person with the community services or the provincial services.
Veterans who have complex needs—veterans who we see fairly quickly have barriers that we can't address with one meeting or with a targeted program—will be assigned to a case manager immediately. That case manager will then take the time to do a thorough assessment.
Most of the time we will resolve these situations in case planning, where case managers will assess and identify the needs, together with the veteran, and do the case planning process to overcome those challenges with the veteran and the family.