We will start, absolutely. If you're talking about an IPSC, because we have staff there, we will hopefully meet with them before they even release. As CF members, they would have known the IPSC in many circumstances. In the case of a My VAC Account, we will have already initiated the My VAC Account while they're still serving.
If a veteran comes to one of our offices, we will greet the person. We need some basic information that they can provide, and very quickly we can verify their service and open a file, and then, as we move along, get more documentation to assess programs and services.
The process of identifying whether the person is a veteran is done fairly quickly. They often have their DND information, and with that we're able to track.