I think it goes back to a comment that was made before. What has happened is that over the years programs and benefits have been developed to meet the needs of people who are coming back from a certain mission. We segregated. A lot of those benefits are now based on where you serve and when you serve, not on what you need. I think until we go back to that area of meeting the needs of people and having a suite of benefits for everybody, it's going to remain very complicated. It's one of those things. There are a lot fewer forms than there used to be, so there is an improvement. There has been a reduction in some of the complexity, but again, with the announcement of new benefits coming into play one or two years down the road, it adds to the expectations and confusion.
On February 27th, 2018. See this statement in context.